STEPS

INFORMATION

Place an order online and pick it up at your chosen store. This convenient service is available at no extra charge for all orders.
Click and collect is available in our stores. You can select the pickup store from the product and cart pages. Stores carrying the product will be displayed while browsing.
Pay online and we will notify you when your order is ready for collection at the selected store. You will receive an order confirmation email and a subsequent notification when your order is ready to pick up within 24 hours.
Please bring a copy of the order confirmation email picking up your order.
If you are unable to collect your order, contact us at +965-181-31-31. Orders are held in store for 7 business days.
Uncollected orders will be cancelled after 7 business days, and any payments made will be refunded to the card used for the purchase.
Click & Collect orders are only eligible for Pick up from store and not for Home Delivery.

How does Click & Collect work?

Click & Collect is a service that allows you to shop and pay for your order on the website, select your pick-up point as one of our stores and collect it at your convenience.

Can I get Home Delivery for my Click & Collect order?

Click & Collect orders are only eligible for Pick up from store and not for Home Delivery

How do I place an order for Click & Collect?

Here’s what you need to do to place a Click & Collect order:

1) Find the products you want to buy by searching for them or by browsing the website.

2) If Click & Collect is available for the item you want to purchase, the “Pick in Store” option will be available.

3) Choose the store you would like to collect from & click on “add to bag”.

4) Click your basket from the top right of the screen and hit the 'Go To Checkout' button.

5) Enter your shipping & payment information and click the “Place Order” button.

6) Review and pay for your order.

How much does it cost and when will I be able to collect?

Click & Collect is available at no extra charge for all orders.

How will I know when my Click & Collect order is ready?

We will notify you when your order is ready for collection at the selected store.

You will receive an order confirmation email and a subsequent notification when your order is ready to pick up within 24 hours.

How long will you hold my order?

Orders are held in store for 7 business days.

What do I need to bring to collect my order?

Please bring a copy of the order confirmation email when picking up your order.

What if I want to refund or exchange my item after I receive it?

You have a 30-day window to refund or exchange from the date you receive your item.

You can return your products in two easy ways.

I. Return to Store - Bring your products in their original packaging along with your invoice to any store in Kuwait.

Hand over your return - an authorized staff member will take your package.

II. Request a return online - To refund or exchange online, WhatsApp customer care with your order number ready on +96522261860