Click & Collect is a service that allows you to shop and pay for your order on the website, select your pick-up point as one of our stores and collect it at your convenience.

Click & Collect – Orders are primarily eligible for pick-up from stores and not for home delivery. However, if customers choose to have their Click & Collect orders delivered to their location, a delivery fee of 1.5 KWD will apply.

Here’s what you need to do to place a Click & Collect order:

1) Find the products you want to buy by searching for them or by browsing the website.

2) If Click & Collect is available for the item you want to purchase, the “Pick in Store” option will be available.

3) Choose the store you would like to collect from & click on “add to bag”.

4) Click your basket from the top right of the screen and hit the 'Go To Checkout' button.

5) Enter your shipping & payment information and click the “Place Order” button.

6) Review and pay for your order.

Click & Collect – Click & Collect is available at no extra charge for all orders when picked up from designated stores. However, if customers opt to have their Click & Collect orders delivered to their specified location, a delivery fee of 1.5 KWD will apply.

We will notify you when your order is ready for collection at the selected store.

You will receive an order confirmation email and a subsequent notification when your order is ready to pick up within 24 hours.

Orders are held in store for 7 business days.

Please bring a copy of the order confirmation email when picking up your order.

You have a 30-day window to refund or exchange from the date you receive your item.

You can return your products in two easy ways.

I. Return to Store - Bring your products in their original packaging along with your invoice to any store in Kuwait.

Hand over your return - an authorized staff member will take your package.

II. Request a return online - To refund or exchange online, WhatsApp customer care with your order number ready on +96522261860