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STEPS
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INFORMATION
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Place an order online and pick it up at your chosen store. This convenient service is available at no extra charge for all orders.
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Click and collect is available in our stores. You can select the pickup store from the product and cart pages. Stores carrying the product will be displayed while browsing.
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Pay online and we will notify you when your order is ready for collection at the selected store. You will receive an order confirmation email and a subsequent notification when your order is ready to pick up within 24 hours.
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Please bring a copy of the order confirmation email picking up your order.
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If you are unable to collect your order, contact us at +965-181-31-31. Orders are held in store for 7 business days.
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Uncollected orders will be cancelled after 7 business days, and any payments made will be refunded to the card used for the purchase.
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Click & Collect orders are only eligible for Pick up from store and not for Home Delivery.
How does Click & Collect work?
Click & Collect is a service that allows you to shop and pay for your order on the website, select your pick-up point as one of our stores and collect it at your convenience.
Can I get Home Delivery for my Click & Collect order?
Click & Collect – Orders are primarily eligible for pick-up from stores and not for home delivery. However, if customers choose to have their Click & Collect orders delivered to their location, a delivery fee of 1.5 KWD will apply.
How do I place an order for Click & Collect?
Here’s what you need to do to place a Click & Collect order:
1) Find the products you want to buy by searching for them or by browsing the website.
2) If Click & Collect is available for the item you want to purchase, the “Pick in Store” option will be available.
3) Choose the store you would like to collect from & click on “add to bag”.
4) Click your basket from the top right of the screen and hit the 'Go To Checkout' button.
5) Enter your shipping & payment information and click the “Place Order” button.
6) Review and pay for your order.
How much does it cost and when will I be able to collect?
Click & Collect – Click & Collect is available at no extra charge for all orders when picked up from designated stores. However, if customers opt to have their Click & Collect orders delivered to their specified location, a delivery fee of 1.5 KWD will apply.
How will I know when my Click & Collect order is ready?
We will notify you when your order is ready for collection at the selected store.
You will receive an order confirmation email and a subsequent notification when your order is ready to pick up within 24 hours.
How long will you hold my order?
Orders are held in store for 7 business days.
What do I need to bring to collect my order?
Please bring a copy of the order confirmation email when picking up your order.
What if I want to refund or exchange my item after I receive it?
You have a 30-day window to refund or exchange from the date you receive your item.
You can return your products in two easy ways.
I. Return to Store - Bring your products in their original packaging along with your invoice to any store in Kuwait.
Hand over your return - an authorized staff member will take your package.
II. Request a return online - To refund or exchange online, WhatsApp customer care with your order number ready on +96522261860